Hotel Universe trading as Airport Collections

Welcome to Airport Collections . If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use.

Introduction:
Please read our terms and conditions  before making your booking. 

The use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Payment is required at the time of booking. A Transfer Voucher will then be sent to the Client. If Airport Collections is unable to provide the service a cancellation email will be sent to the Client. All payments made for a booking will be refunded if it is cancelled by Airport Collections.

*Companies we work with are pre-booked and are not street taxis.
*Passengers are not permitted to smoke or consume any drinks/food in the vehicles.
*The supplier might refuse to carry any person who is thought to be under the influence of alcohol or drugs and/ or whose behaviour is consider a threat to the driver, the vehicle and/ or other passengers or road users.
*Customers are entitled to cancel the reservation 20 days before arrival / departure paying a 30.00 Euro cancellation fee.  Cancellations made less than 20 days  before arrival/departure are fully charged.
Customers are entitled to amend the booking 7 days before arrival/departure for free.  For any amendmend made less than 7days before arrival/departure a 20 Euro administration charge apply.
*It is your responsibility to check the details of your booking on the voucher prior to travel and inform us if there are any errors. You must present this to the driver at the start of your journey.
* Booking must be reconfirmed at least  48 hours before your departure..  It is your responsablity to reconfirm your booking.  
* Extra Charges might apply if traveling with excess of luggage/wheelchair,sports/music equipment, or any additional item/service required. You must inform us at the moment of booking, in order to make the arrangements to provide all services required. The supplier might refuse to transport excess items.
*By booking with us you are entering into a contract with the supplier directly and you may also be bound by their terms and conditions of booking.

13. Lisbon Low-Cost-Transfers will endeavour to carry the passenger with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

  • accidents causing delays to the vehicle
  • restricted vehicular access
  • exceptional or severe weather conditions
  • compliance with requests of the police
  • deaths and accidents on the road
  • vandalism and terrorism
  • unforeseen traffic delays
  • industrial action by third parties
  • problems caused by other customers
  • the vehicle being held or delayed by a police officer or government official other circumstances affecting passenger safety